ChildcareTennessee Initiative: In partnership with the Tennessee Department of Human Services (TDHS), ChildcareTennessee at The Community Foundation of Middle Tennessee provides several resources and grants to Tennessee’s licensed childcare programs. Our goal is to strengthen quality, increase capacity and promote compliance of licensing standards to support improved child outcomes in early childhood education and enhance childcare programs.

The Client Experience and Reporting Associate works with the ChildcareTennessee team in assisting childcare agencies and performing various reporting functions.

About the Organization: We manage charitable funds, provide grant opportunities to local organizations, and work collaboratively with community leaders to collectively address our most pressing challenges and our greatest opportunities.

Our mission statement: “To build a more thriving and inclusive community – today and for generations to come – by transforming thoughtful generosity into positive change.”

Our core values:

  • Listen and learn.
  • Ground the work in trust.
  • Show up for each other and the community.
  • Find the good and praise it.

Responsibilities 

  • Managing helpdesk tickets, providing solutions and advice on issues, responding to emails and calls from childcare agencies and directing them to the appropriate team member as necessary, documenting and analyzing issues and customer interactions for quality improvement.
  • Managing membership for ChildcareTennessee.com. This includes verifying new membership requests, terminating memberships, monitoring existing memberships (temporary and permanent), and maintaining all reports related to the membership roster.
  • Verifying grant applications from childcare agencies for compliance/eligibility and for allowability of requests.
  • Coordinating the collection and completion of final reports including review of reports to ensure compliance, assisting childcare agencies, assisting the finance team with audit preparation, and communicating status updates to ChildcareTennessee staff and childcare agencies.
  • Actively participating in all relevant meetings and events.
  • Additional duties as assigned.

 

Requirements 

  • High school diploma/GED required
  • HelpDesk or customer service experience preferred
  • Microsoft Office proficiency required
  • Google Workspace knowledge preferred
  • Basic math skills required

Additional Information

Job Type: Full-time, salaried

Hours: Typical work hours are M-F 8:30 – 4:30, though hours may vary at the discretion of the employee or supervisor, as the work requires.

Compensation: $42,000 – $45,000 annually, depending on experience and skill level

 

Benefits

  • medical, dental, and vision insurance (100% paid for employee)
  • short-term disability and life insurance (provided by CFMT)
  • paid holidays and accrued PTO (15 days)
  • 403(b) retirement plan

 

Community Foundation of Middle Tennessee is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and interns.


Use the button below to submit your application for this position and select “Client Experience and Reporting Associate – Childcare TN” on the form.  You will be asked role-specific questions about your experience and will be required to upload your resume. Questions about this position can be sent to humanresources@cfmt.org.

Apply now